A dedicated linefor work that cannot wait.

Business broadband shares network capacity with other customers in the area, so speeds can vary at busy times. Dedicated internet access reserves capacity for your organization, is usually symmetric and comes with a service level agreement. It also typically costs more and takes longer to install, so it fits sites where the connection is critical.

A service level agreement sets targets such as availability, mean time to repair and sometimes latency, and describes what happens if they are missed. The usual remedy is a credit on your bill, not payment for business losses. The definitions, exclusions and claim process matter as much as the headline numbers.

It depends on the provider and on whether construction is needed to reach your building. A site the provider's fiber already serves can move faster than one that needs new fiber, permits or landlord approval. We share the provider's timeline once the site is surveyed.

Often, yes. Providers may need access to the building entrance, conduit, the telecom room or the roof, and many commercial leases require the landlord's consent for that work. Raising it with your property manager at the start keeps the project from stalling later.

A diverse path is a second connection that takes a physically separate route into your building, ideally through a different entrance, so a single cable cut cannot take down both. It matters for sites that cannot go offline. A second provider, a separately routed circuit or a wireless backup are common ways to get there.

MPLS is a private network service where a provider carries your traffic between sites over its own network. SD-WAN is a software layer that steers each application across whatever connections a site has, such as broadband, dedicated and cellular lines, based on policies you set. Some organizations use SD-WAN on top of MPLS, others replace MPLS with it.

Managed service means the provider configures, monitors and maintains the router or SD-WAN equipment, which suits teams without in-house network staff. Unmanaged gives your team or IT partner full control and responsibility. The right choice depends on your staff, your security requirements and who you want answering alerts.

Yes. Business voice is part of what we can source, alongside dedicated internet and networking. Options providers offer include hosted VoIP, SIP trunks that connect an existing phone system, and unified communications that combine calling, meetings and messaging. What is available depends on the provider and your locations, so we confirm it per site.

Major national carriers such as AT&T, Spectrum Enterprise and Comcast Business, and specialized regional fiber operators, through our business distribution relationships. Which ones can serve a site depends on the address and the provider's network, so each quote is built per location. Simexa adds no fee or markup to the provider's pricing; provider taxes, construction, equipment and installation charges may apply and are shown in the quote.

The provider, or the contracted technology vendor for managed services, supports, monitors and bills the service under the terms of your agreement, so outages go to its support line. Simexa sources and coordinates the order; when you add a site, need more capacity or approach the end of a term, request a new quote and we will compare options again.